SHIPPING & RETURNS
We aim to get your order to you within 3-5 days of you placing your order. This may take longer due to adverse weather or other issues with the postal service but we will always aim to have your order dispatched either the day the order was placed or the day after, depending on the time of day it was placed. We dispatch orders on Saturdays but not Sundays due to the local Post Office being closed.
For custom made products we ship your order, after the order is manufactured, using DPD and use next day delivery.
Return & Exchange Policy
Items must be posted back to us within 14 days of receiving the parcel from your postal provider. All items MUST be returned in a re-sellable condition. They must be unworn, free of any stains or odours, and still have their original labels attached, if any.
If items are received back with us in an unsellable condition, or after the returns period has ended, they will be sent back to you and no refund will be issued.
Please ensure your receipt is sent back with your returned item so we can easily identify and process your return.
We are currently unable to offer exchanges. If you would like a different size/style we recommend that you place a new order for the item you require, and then follow the returns policy above to return the unwanted item back to us.
Postage costs for your order and return are non-refundable unless the item we sent you was incorrect or damaged.
If you receive an incorrect, faulty or damaged item from us you must email us within 7 days of your parcel arriving. Please enclose photographs of the faulty or damaged item where possible so we can begin the returns process. Once the parcel has been posted out to us please email us a photo of your postage receipt in order to receive a refund for your postage costs. (Please note, postage costs are only reimbursed for incorrect/faulty/damaged returns. Unwanted items must be sent back at your own cost)
We are currently unable to offer direct replacements for faulty items, a refund will be processed once the item has been returned to us. You are then free to re-order the item again should you wish. We are only able to replace incorrect items based on current stock levels. We recommend that you get in touch with us as soon as you can to avoid any delays.
If you do not email us within 7 days of receiving your parcel, we will not be able to refund any items damaged in transit.
If you believe you have a faulty item and it is outside of the 7 day period, please send us an email including photos of the item and we will refer the case to our manufacturers for a final decision.
We are not responsible for any returns sent back to us that are lost in the mail. We highly recommend using a tracked service so that the status of your parcel can be checked if there is any delay. We are not liable if your return is lost before it reaches us, in this situation, you will need to make a claim with your postal service provider.
If the item(s) you are returning are fragile, please ensure they are well packed and secured as we are unable to issue full refunds for items that have been damaged in transit due to poor packaging.
If you are returning items from overseas you must clearly state on the customers declaration that the parcel you are sending is ‘RETURNED GOODS’, if this is not declared we will forward any costs for duty through to you.
If an order is returned to us by the delivery provider due to an incomplete/incorrect address provided with the order or it has been left uncollected from a sorting office, the amount for the item(s) will be refunded back to the original payment method but the original postage paid (and any charges) will not be refunded. Refunds for items automatically returned to us by the postal provider for the reasons above will not be issued until the parcel has arrived back with us.
*Please note: our Custom Made Products Returns Policy differs from our Online Shop Returns Policy. For further information on this use the contact form to get in touch with us.